Help Center, short answers first

01Camera or microphone not working

• Tap Allow for the camera and microphone at the browser prompt. If you clicked Block by mistake, open the site settings from the address bar and switch them to Allow.
• Close other apps that may hold the camera, such as a video call in another tab.
• On iPhone, use Safari or a current browser and check Settings for camera access.
• Refresh the page once the permission is changed.

02Video freezes or drops

• Move closer to the Wi-Fi router or switch from mobile data to Wi-Fi.
• Pause big downloads and video in other tabs.
• If only one chat was bad, press Next; the other person's connection may be the weak link.

03Coins, VIP and payments

Coins and VIP appear on the account right after a successful payment. If they do not, reload once, then write to us with the time of purchase, the amount and the last four digits or order number from your receipt. Do not send full card numbers.

04Account and deletion

Guests can start without an account. If you signed in and want your data removed, email us from the account you use and write "delete my account". The Privacy Policy explains what is removed and what must be kept.

05Reporting someone after the chat

The quickest way is the Report button during the chat. If you only noticed something later, email the approximate time, what happened and any screenshot you have.

06Contact

Support: [email protected]. Write in English if you can, and include the email or account you use on GirlCamChat so we can find it.